Associate – Technical Support Engineer

Sutherland

Technical Support Engineer delivering technical support for NICE Service and Sales Performance Management software solutions. Troubleshooting and resolving customer technical issues globally while maintaining high satisfaction.

Posted 5/13/2026full-timeRemote • 🇨🇴 ColombiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

LinuxOracleShell ScriptingSQLUnix

About the role

Key responsibilities & impact

Deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management software solutions efficiently and effectively
Manage tasks to troubleshoot and resolve customer’s technical issues
Work with various support / any NICE department (services, R&D…) and customers around the globe for end-to-end resolution of issues
Maintain high customer satisfaction throughout the entire problem resolution process
Conduct thorough and detailed troubleshooting to provide quality support
Availability during off-hours as per shift rotations
Document all interactions related to services requests (SRs) in NICE Support System
Participate in early installations and collect customer feedback
Travel to customer sites when required

Requirements

What you’ll need

College degree (preferable) in relevant technology field
Experience in technical customer service related industry, working in a global environment (supporting customers & partners worldwide)
Excellent English verbal and writing communication skills (and preferably additional foreign language)
Strong knowledge of Linux, Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues
Experience with building and maintaining databases for query and problem tracking
Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2
Experience of supporting Web based applications
Working knowledge of administrating UNIX, Linux or Windows servers

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sutherland Website LinkedIn All Job Openings 10,000+ employees Founded 1986 🤝 B2B 🤖 Artificial Intelligence ☁️ SaaS 💰 $300M Secondary Market on 2014-10 B2B
Artificial Intelligence
SaaS Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions. Associate – Technical Support Engineer 🔥 0 minutes ago 🇨🇴 Colombia – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Linux Oracle Shell Scripting SQL Unix Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management software solutions efficiently and effectively
Manage tasks to troubleshoot and resolve customer’s technical issues
Work with various support / any NICE department (services, R&D…) and customers around the globe for end-to-end resolution of issues
Maintain high customer satisfaction throughout the entire problem resolution process
Conduct thorough and detailed troubleshooting to provide quality support
Availability during off-hours as per shift rotations
Document all interactions related to services requests (SRs) in NICE Support System
Participate in early installations and collect customer feedback
Travel to customer sites when required 🎯 Requirements
College degree (preferable) in relevant technology field
Experience in technical customer service related industry, working in a global environment (supporting customers & partners worldwide)
Excellent English verbal and writing communication skills (and preferably additional foreign language)
Strong knowledge of Linux, Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues
Experience with building and maintaining databases for query and problem tracking
Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2
Experience of supporting Web based applications
Working knowledge of administrating UNIX, Linux or Windows servers Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Técnico de Soporte Remoto 🕒 3 days ago Inetum 10,000+ employees 🤝 B2B 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Técnico de soporte remoto para atención al usuario en primer contacto telefónico y web. Requiere conocimientos en informática, redes, y atención al usuario. 🇨🇴 Colombia – Remote 💵 €15k - €18k / year 💰 Post-IPO Equity on 2007-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇪🇸 Spanish Required DNS TCP/IP Product Support Analyst 🕒 4 days ago CSG 5001 - 10000 Website LinkedIn All Job Openings Product Support Analyst providing 1st level technical support for CSG products. Responsible for customer ticket management and escalations, ensuring SLAs are met. 🇨🇴 Colombia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Oracle Unix Technical Support Specialist 🕒 5 days ago Broadvoice 51 - 200 📡 Telecommunications 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Technical Support Specialist resolving VoIP/SIP trunking issues through customer support. Working with business clients via phone, chat, and email in a fast-paced environment. 🇨🇴 Colombia – Remote 💰 Private Equity Round on 2020-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer VoIP Analytic Support Developer 🕒 5 days ago Stefanini LATAM 10,000+ employees 🤖 Artificial Intelligence 🔒 Cybersecurity ☁️ SaaS Website LinkedIn All Job Openings Analytic Support Developer monitoring critical data flows for Stefanini. Collaborating with teams to resolve incidents and manage data pipelines. 🇨🇴 Colombia – Remote ⏰ Full Time 🟢 Junior 📞 Support Engineer 🗣️🇪🇸 Spanish Required Airflow Amazon Redshift Apache AWS ETL Grafana ITSM SQL Junior L1 Genesys Support Engineer 🕒 May 5 Miratech 501 - 1000 Website LinkedIn All Job Openings Junior L1 Genesys Support Engineer for Genesys Cloud-related projects performing callflow updates and resolving clients' issues. Supporting digital transformations for clients while working remotely. 🇨🇴 Colombia – Remote 💰 Private Equity Round on 2022-04 ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨‍🎓 No degree required View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

LinuxShell scriptingSQLPL/SQL scriptingdatabase managementOracleSQL ServerDB2Web applications supportUNIX administration

Soft Skills

technical supportcustomer satisfactiontroubleshootingcommunication skillsproblem resolutionteam collaborationcustomer feedback collectionavailabilitydocumentationglobal environment experience