Project Manager, Scrum Master – Application Managed Services

Sutherland

Project Manager/Scrum Master at Sutherland overseeing custom application managed services. Leading Agile teams, managing service deliveries, and engaging with clients for operational excellence.

Posted 5/13/2026full-timeRemote • Hyderabad • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

AzureSDLC

About the role

Key responsibilities & impact

Act as Scrum Master for one or more Agile teams delivering custom application development and prioritized based on the managed services incidents efforts.
Facilitate Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives.
Ensure the team adheres to Agile principles, removes impediments, and continuously improves delivery efficiency and quality.
Partner with Product Owners and stakeholders to manage and prioritize the product backlog based on business value and operational needs.
Track sprint progress, velocity, and delivery metrics, ensuring transparency and predictable delivery.
Lead end-to-end delivery of custom application managed services, including development/ enhancements, and production support.
Balance development work with operational support priorities, ensuring optimal team utilization and service continuity.
Own project planning, scheduling, tracking, risk management, and delivery governance.
Coordinate across development, support, infrastructure, QA, and business teams to ensure seamless delivery and operations.
Act as the primary point of contact for client stakeholders for both project delivery and managed services operations.
Conduct regular client governance meetings, including sprint reviews, service review meetings, and steering committee updates.
Provide regular status reporting covering delivery progress, service metrics, incidents, risks, issues, and mitigation plans.
Ensure alignment between business priorities, service requests, and development roadmap.
Ensure effective management of service incidents, requests, defects, and enhancements through tools such as Azure DevOps.
Monitor SLA compliance, service performance metrics, and team productivity.
Implement continuous improvement initiatives to enhance service quality, team efficiency, and customer satisfaction.
Drive root cause analysis and preventive measures for recurring incidents and service issues.
Support release planning, deployment coordination, and post-release stabilization activities.
Plan and manage team capacity across development, enhancements, and support activities.
Ensure effective workload prioritization and allocation aligned with client and business priorities.
Identify and proactively mitigate delivery risks, resource constraints, and operational challenges.
Ensure adherence to defined SDLC, Agile processes, and organizational governance standards.

Requirements

What you’ll need

Bachelor’s degree in computer science, Information Technology, or a related field.
10–15 years of experience in project management and Agile delivery, preferably in custom application managed services environments.
Strong experience as both Scrum Master and Project Manager in application development and support engagements.
Proven experience managing application managed services, including handling incidents, service requests, and enhancements.
Strong understanding of Agile methodologies, Scrum framework, and SDLC processes.
Experience managing concurrent development and production support activities.
Experience working with client stakeholders in a managed services delivery model.
Proficiency with Agile and project management tools such as Jira, Azure DevOps , Confluence, and Microsoft Project.
Strong leadership, problem-solving, organizational, and stakeholder management skills.
Excellent communication and presentation skills.

Benefits

Comp & perks

Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Agile methodologiesScrum frameworkSDLC processesproject managementincident managementservice request managementenhancements managementcustom application developmentdelivery metrics trackingroot cause analysis

Soft Skills

leadershipproblem-solvingorganizational skillsstakeholder managementcommunication skillspresentation skills