Healthcare Customer Service Concierge

Sutherland

Customer Service Representative providing high-quality support in a remote contact center environment. Assisting New York market customers with inquiries and service requests.

Posted 5/12/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via phone and internal systems in a professional and timely manner
Document all customer interactions accurately within tracking systems
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support
Strive to achieve first-contact resolution whenever possible
Escalate complex or sensitive issues appropriately and ensure follow-up and closure
Assist customers with account updates and service requests
Support onboarding and orientation activities for new customers
Conduct outbound outreach initiatives and follow-up activities as assigned
Utilize multiple systems and computer-based resources efficiently
Maintain professionalism and composure when handling escalated interactions
Meet productivity, quality, compliance, and attendance expectations

Requirements

What you’ll need

High School Diploma or equivalent required
Minimum 3 years of experience in a high-volume call center or customer service environment
Experience supporting customers within healthcare, insurance, medical office, or related industries preferred
Familiarity with New York City and the five boroughs required
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities
Ability to multitask and navigate multiple systems simultaneously
Ability to work independently in a remote environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sutherland Website LinkedIn All Job Openings 10,000+ employees Founded 1986 🤝 B2B 🤖 Artificial Intelligence ☁️ SaaS 💰 $300M Secondary Market on 2014-10 B2B
Artificial Intelligence
SaaS Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions. Healthcare Customer Service Concierge 🔥 26 minutes ago 🏖️ New Jersey – Remote 💵 $18 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to customer inquiries via phone and internal systems in a professional and timely manner
Document all customer interactions accurately within tracking systems
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support
Strive to achieve first-contact resolution whenever possible
Escalate complex or sensitive issues appropriately and ensure follow-up and closure
Assist customers with account updates and service requests
Support onboarding and orientation activities for new customers
Conduct outbound outreach initiatives and follow-up activities as assigned
Utilize multiple systems and computer-based resources efficiently
Maintain professionalism and composure when handling escalated interactions
Meet productivity, quality, compliance, and attendance expectations 🎯 Requirements
High School Diploma or equivalent required
Minimum 3 years of experience in a high-volume call center or customer service environment
Experience supporting customers within healthcare, insurance, medical office, or related industries preferred
Familiarity with New York City and the five boroughs required
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities
Ability to multitask and navigate multiple systems simultaneously
Ability to work independently in a remote environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Distributor Services Support Specialist 🔥 16 minutes ago Stanley Black & Decker, Inc. 10,000+ employees 🔧 Hardware Website LinkedIn All Job Openings Distributor Services Support Specialist providing customer support through inbound calls for Stanley Black & Decker. Responsible for order handling, complaints, and maintaining quality communication. 🇺🇸 United States – Remote 💵 $38.3k - $61.6k / year 💰 Post-IPO Debt on 2023-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🔥 29 minutes ago Covia 1001 - 5000 🤝 B2B 🔬 Science Website LinkedIn All Job Openings Customer Service Representative at Covia responsible for processing customer orders and managing inquiries. Handling logistics coordination and customer complaint management in a remote work setup. 🇺🇸 United States – Remote 💰 Post IPO equity on 2021-01 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Customer Support 🔥 30 minutes ago Jobs for Humanity 11 - 50 🤝 B2B 📚 Education 🎯 Recruiter Website LinkedIn All Job Openings Remote Customer Support representative ensuring seamless shopping experience for customers and resolving their inquiries. Focusing on delivering exceptional service in a dynamic environment. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Associate 🔥 1 hour ago Farmers Insurance 10,000+ employees ⚕️ Healthcare Insurance 💸 Finance Website LinkedIn All Job Openings Customer Service Associate handling inbound calls regarding auto and homeowner claims for Farmers Insurance. Providing explanations of claim processes and documenting customer interactions accurately. 🇺🇸 United States – Remote 💵 $18 - $20 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Intermediate/Senior Customer Experience Advocate 🔥 3 hours ago Texicare 11 - 50 ⚕️ Healthcare Insurance 🤝 B2B 💳 Fintech Website LinkedIn All Job Openings Customer Experience Advocate delivering service and support for health inquiries in Texas. Collaborating with stakeholders and providing solutions to enhance customer experiences. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experienceaccount managementbilling supportclaims resolutionservice requestsoutbound outreachdocumentationproblem-solvingmultitasking

Soft Skills

communication skillsprofessionalismcomposureindependencetimelinessfirst-contact resolutionescalation managementfollow-upcustomer interactionproductivity

Certifications

High School Diploma