Bilingual Customer Support – Hebrew, English

Sutherland

Customer Service Representative handling inquiries for streaming services. Supporting Hebrew and English-speaking clients in a fast-paced, people-first environment.

Posted 5/9/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$25 per hourWebsite

About the role

Key responsibilities & impact

Use strong interpersonal and problem-solving abilities to respond to incoming calls, texts and emails
Answer questions, build rapport, and resolve issues in a timely manner for a streaming account

Requirements

What you’ll need

Fluent in both Hebrew and English
At least one year of customer service experience
Excellent communication, interpersonal and problem-solving skills
Ability to learn quickly and thrive under pressure
Self-motivated, accountable and goal oriented
Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
Strong problem-diagnosis and problem-solving skills
Technical support experience and background working with CRM applications are a plus

Benefits

Comp & perks

Hourly rate $25/hr
Paid training
Medical, dental and vision benefits
401k
Generous paid time off
Additional pay incentives
Monthly rewards & recognition programs
Promote from within opportunities
EAP & Health and Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experiencetechnical support experienceCRM applicationsMicrosoft Officekeyboard skills

Soft Skills

interpersonal skillsproblem-solving skillscommunication skillsability to learn quicklythrive under pressureself-motivatedaccountablegoal oriented