Sutherland

Team Manager – Insurance Sales

Sutherland

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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About the role

  • Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
  • Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
  • Influence on the lives of others: Develop, train, and manage team members.
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
  • Keep leaders informed: Relay important information in the form of timely and accurate reports.

Requirements

  • Experience in managing a team of work-from-home direct reports
  • Experience and knowledge in sales
  • A Bachelor’s degree
  • Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
  • Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
  • Strong customer-orientation when managing communications and issues
  • The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
  • Must have P&C license-Commercial
  • Preferred-Bilingual a major plus
Benefits
  • All your information will be kept confidential according to EEO guidelines.
  • EEOC and Veteran Documentation.
  • Employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
team managementsales knowledgedata analysisperformance metricsattendance trackingqueue administrationcorrective delivery
Soft Skills
leadershipverbal communicationwritten communicationcustomer orientationtime managementrelationship buildingteam playerproactive attitudemotivation
Certifications
P&C license - Commercial