Technical Project Manager
Sutherland
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services
- The necessary organization, facilitation and leadership attributes to successfully satisfy customer and Sutherland-generated requirements
- Manage IT, Telecom, and Development resources to complete voice, omnichannel, and data-based requirements
- Risk & Issue Management: Identify, assess, and mitigate project risks, resolving obstacles as they arise
- Ensure there are zero client escalations
- Create, develop and assemble presentations as needed
- Maintain and publish Professional Services Support Responsibilities: Support and manage projects on behalf of IT
- Partner closely with project team members to drive quality results and deliverables
- Ensure all required deliverables are of high quality and completed to support hand off to Operations and stored appropriately on SharePoint
Requirements
- 5-10 years of technical-based project management experience
- Bachelor’s degree is required
- Master’s degree preferred
- Excellent client-facing and interpersonal skills
- PMI membership and PMP Certification is preferred
- Fluent in English, both written and spoken
- Familiarity with managing procurement and tools such as Ariba
- Use of Project Management and collaboration solutions such as Smartsheet (or equivalent)
- A working knowledge of SharePoint & Webex
- Skilled in Networking (VPN/Connectivity/Access Control), IVR, Telecom, Dialer, Recording Technologies (vendors & products)
- Prior experience in the BPO infrastructure and/or technology operations preferred
- Knowledge of Genesys Platforms or similar technologies is a must
- Experience implementing Coral Active or similar universal agent desktop solutions, or WebRTC experience preferred
- Experienced with / knowledgeable about managing or deploying Cisco UCCE (Unified Contact Center Enterprise) and UCCE components preferred
- Experience with OCI, Azure, Google Cloud, GKE, or similar technologies would be an asset.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementnetworkingIVRtelecomdialer technologiesrecording technologiesGenesys platformsCoral ActiveWebRTCCisco UCCE
Soft Skills
leadershiporganizationclient-facing skillsinterpersonal skillscommunication skillsrisk managementissue managementpresentation skillscollaborationquality assurance
Certifications
PMP CertificationPMI membership