Sutherland

Associate Accounts Receivable

Sutherland

full-time

Posted on:

Location Type: Remote

Location: Bulgaria

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Tech Stack

ERP

About the role

  • Review and analyze open accounts using daily ageing reports
  • Manage assigned customer accounts through outbound and inbound collection calls and email communication
  • Collect customer payments in line with agreed payment terms and follow up on payment commitments
  • Monitor payment activities to ensure timely collection of receivables
  • Escalate non-payment or lack of response in a timely and compliant manner
  • Provide customer support by sending statements, processing refunds, handling account adjustments, and resolving billing issues
  • Coordinate and follow up with Sales and Operations teams regarding customer accounts
  • Maintain daily and weekly trackers and perform self-quality checks
  • Ensure adherence to internal controls, compliance requirements, and company policies
  • Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow
  • Follow and update Standard Operating Procedures (SOPs)

Requirements

  • English - B2 or higher
  • Previous experience in Accounts Receivable, Collections, Credit Control, or a similar finance role
  • Strong communication skills with confidence in phone and email interactions
  • High attention to detail and strong organizational skills
  • Ability to work with multiple systems and manage priorities effectively
  • Customer-focused mindset with a problem-solving approach
  • Proficiency in MS Excel and ERP/finance systems is an advantage
Benefits
  • Stable position in a professional finance environment
  • Opportunities for learning, development, and career growth
  • Collaborative and supportive team culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Accounts ReceivableCollectionsCredit ControlPayment ProcessingBilling ResolutionData AnalysisQuality ChecksStandard Operating Procedures
Soft Skills
CommunicationAttention to DetailOrganizational SkillsCustomer FocusProblem SolvingTime Management