IT Infrastructure Manager
Sutherland
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SwitchingVoIP
About the role
- Responsible for the support of Sutherland Connect platforms.
- Strong knowledge of SIP from the carrier level.
- Understanding of the technical design and troubleshooting steps to support and test.
- Partners with the Business and Service Delivery team to assist with issue resolution of new Program solutions.
- Develop testing solutions to provide proactive testing methodology and use of CYARA tool for monitoring capabilities for all Connect programs.
- Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe.
- Interacts directly with clients related to issues, problems, or overall design.
Requirements
- BS in Computer Science, Engineering or related field or 4 - 6 years’ progressive relevant experience required.
- Strong knowledge of Genesys Platform 4 - 6 years demonstrated experience delivering on multiple, simultaneous projects.
- 4 - 6 years’ experience with vendor management and performance to ensure compliance with commitments and budget.
- Expertise with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture).
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SIPCYARAGenesys Platformvendor managemententerprise voice network infrastructuresSBCsGatewayscircuit switchingVoIP architecturetechnical design
Soft skills
problem resolutionclient interactioncommunicationcollaborationissue resolution
Certifications
BS in Computer ScienceBS in Engineering