Customer Service Representative, Financial Services
Sutherland
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provide customer support by phone
- email or instant message to consumers
- Serve as primary contact for inbound customer issues
- Escalate more technical product-related issues to proper product support department
- Process a high volume of consumer inquiries about banking products and services and resolves a targeted percentage of those inquiries
- Troubleshoot customer issues
- identify root cause of the issue and uses tools and resources to determine how to resolve the customer issues
- Track and document inbound support requests and ensures proper notation of customer issues
- Update customer information and ensures accurate entry of contact information
- Meet standards of job
- other related duties assigned as needed
Requirements
- High school diploma or GED
- At least one year of call center experience
- At least one year of customer service experience
- Knowledge of the banking products
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Computer navigation and operation skills
Benefits
- Competitive pay
- generous flexible vacation policy
- 401k
- Paid training
- coaching
- development and career planning
- Medical, dental, and vision benefits
- EAP
- health and wellness programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supporttroubleshootingissue resolutiondata entrycall center experiencebanking products knowledge
Soft skills
excellent customer servicecommunication skillsproblem-solvingcustomer satisfaction
Certifications
high school diplomaGED