IT Support

• Responsible for the support of Sutherland Connect platforms.
• Strong knowledge of SIP from the carrier level.
• Understanding of the technical design and troubleshooting steps to support and test.
• Partners with the Business and Service Delivery team to assist with issue resolution of new Program solutions.
• Responsible for Engineering change documentation for Run books.
• Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe.
• Manages vendors on escalated issues and projects specific to your area of influence.
• Drive monitoring of the platform and reports issues and anomalies.

Senior Manager – IT Infrastructure

NOC Helpdesk, Bilingual – English Speaker

IT Specialist – Semisenior

Help Desk Analyst – Semisenior

Helpdesk Support Specialist