Customer Service Representative, German – Chat Communication
Sutherland
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇬 Bulgaria
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responding to customer inquiries primarily via live chat
- Assisting with questions about orders, accounts, products and deliveries
- Using internal tools to resolve customer issues and to guide customers through minor technical problems
- Communicating professionally and courteously in line with our client's standards
- Adhering to processes and quality standards
- Escalating complex inquiries to the appropriate departments
Requirements
- Very good German skills (at least B2), especially in written communication
- Strong PC skills and quick ability to learn new systems
- Quick comprehension, reliability and accuracy in written expression
- Customer-focused mindset, independence and high self-motivation
- Willingness to work flexible shifts — including evenings and weekends
Benefits
- 100% remote — work from anywhere
- Flexible shift models: 4-, 6- or 8-hour shifts — suitable for your schedule
- Working hours between 08:00 and 01:00 — early, late or intermediate shifts possible
- Attractive salary + performance-based monthly bonuses
- 21 days of paid vacation
- Comprehensive benefits package: health and social insurance, meal vouchers, commuting allowance
- Structured, paid onboarding and training according to international standards — full-time
- Diverse development opportunities in a growing international company
- Team-building events, recognition and awards for outstanding performance, excellent working conditions, games and rewards to keep morale high
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
German language proficiencyPC skillstechnical problem resolution
Soft skills
customer-focused mindsetindependenceself-motivationreliabilityaccuracy in written expressionquick comprehensionprofessional communicationcourtesy