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Senior Zuora Solutions Architect
SurveyMonkeySenior Zuora Solutions Architect supporting subscription billing and revenue automation at SurveyMonkey. Implementing and enhancing Zuora Billing integrations, particularly with Salesforce.
About the role
Key responsibilities & impact- Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
- Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
- Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
- Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
- Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.
Requirements
What you’ll need- 5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members
- 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
- Experience with Zuora Orders and Orders API.
- Experience in writing solution documents, POC, and analyzing issues.
- Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.
Benefits
Comp & perks- Health insurance
- Flexible working hours
- Professional development opportunities
- Company events throughout the year
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Zuora BillingZuora OrdersOrders APIdata migrationroot cause analysissolution documentationcustom fieldsdata mappingsAgileScrum
Soft Skills
stakeholder managementcommunicationattention to detailprioritizationcross-functional collaboration