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Senior Zuora Solutions Architect
SurveyMonkeySenior Zuora Solutions Architect supporting subscription billing and revenue automation at SurveyMonkey. Configuring, customizing, and enhancing Zuora Billing and its integrations, especially with Salesforce.
About the role
Key responsibilities & impact- Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
- Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
- Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
- Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
- Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.
Requirements
What you’ll need- 5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members
- 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
- Experience with Zuora Orders and Orders API.
- Experience in writing solution documents, POC, and analyzing issues.
- Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.
Benefits
Comp & perks- Flexible working hours
- Professional development opportunities
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Zuora BillingZuora OrdersOrders APIdata migrationroot cause analysissolution documentationcustom fieldsdata mappingsworkflow configurationAgile
Soft Skills
stakeholder managementcommunicationattention to detailprioritizationcross-functional collaboration