Solutions Architect

SurveyMonkey

Zuora Solutions Architect configuring and supporting Zuora Billing for SurveyMonkey. Collaborating across teams to optimize subscription and revenue processes.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $106,250 - $143,750 per yearWebsite

About the role

Key responsibilities & impact

Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

Requirements

What you’ll need

3 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members
6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment
Experience with Zuora Orders and Orders API
Experience in writing solution documents, POC, and analyzing issues
Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.

Benefits

Comp & perks

medical, dental, vision, life, and disability insurance
401(k) retirement plan
flexible spending & health savings account
paid holidays
paid time off
employee assistance program
other company benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Zuora BillingZuora OrdersOrders APIdata migrationroot cause analysissolution documentationcustom fieldsdata mappingsworkflow configurationAgile

Soft Skills

stakeholder managementcommunicationattention to detailprioritizationcross-functional collaboration