Payment Support Specialist

Surgical Information Systems

Payment Support Specialist for Surgical Information Systems reconciling payments for healthcare revenue cycle. Engaging with clients to ensure precise posting of transactions and addressing inquiries.

Posted 6/17/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain site-specific details for assigned clients
Monitor and audit payment posting activities to ensure accuracy, consistency, and adherence to company and payer guidelines
Ability to read and interpret an EOB
Provide feedback, guidance, and training support to payment posters to correct and prevent posting errors
Retrieve daily banking and lockbox correspondence
Verify that the correct contract rate is applied to billing
Communicate with and provide documentation to the payment posting department
Serve as the liaison for document management between the payment posting team and clients to support effective payment posting and reconciliation
Ensure timely posting of patient and insurance payments
Process virtual insurance credit card payments
Resolve clarification log inquiries on a daily basis
Ability to solve problems related to assigned tasks
Ability to verify contractual adjustments at time of posting
Perform payment corrections requested by AR Specialist
Generate/balance EOM closing reports
Communicate professionally with internal and/or external clients
Pull case documents for audits as needed
Complete posting for clients with offshore restrictions, as needed
Monitor credit balances and unassigned payments
Prepare refund packages to be sent to client
Perform other assigned duties

Requirements

What you’ll need

High school diploma or GED equivalent
Healthcare payment posting experience required
Proven experience monitoring payment posting activities to ensure accuracy and consistency
Knowledge of computers and Windows-driven software (MS Word, Excel, and Outlook)
Excellent command of written and spoken English
Cooperative work attitude with co-workers, management, patients, and external contacts
Strong attention to detail and speed while working within tight deadlines
Exceptional ability to follow oral and written instructions
A high degree of flexibility and professionalism
Experience working in an Ancillary or Ambulatory Surgery Center (ASC)
Working knowledge of IPAs and health plans is required
Comfortable with both electronic and manual payor follow-up
Able to quickly identify trends and escalate as appropriate
Ability to read, analyze and interpret insurance plans, financial reports, and legal documents

Benefits

Comp & perks

Professional development opportunities
Flexible working hours
Health insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment postingEOB interpretationbilling verificationpayment correctionsEOM closing reportscredit card payment processingcontractual adjustments verificationaudit document retrievaltrend identificationfinancial report analysis

Soft Skills

attention to detailproblem-solvingprofessional communicationcooperative work attitudeflexibilityability to follow instructionstime managementtraining supportguidance provisionspeed under deadlines

Certifications

high school diplomaGED equivalent