Self Pay/Insurance Verification Specialist
Surgical Information Systems
full-time
Posted on:
Location Type: Remote
Location: Alabama • Florida • United States
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About the role
- Willing to learn software billing systems
- Generates Patient Statements, uploading to statement vendor daily
- Places Courtesy Calls to patients regarding outstanding balance(s)
- Initiates contact through online solutions; like Text Messaging, dialer, etc…
- Creates and Reports to client(s) Monthly Collections List for accounts that require review and approval to send to Collection Agency and/or written off to bad debt
- Researches and explains patient financial responsibility, according to Explanation of Benefits and Facilities Self Pay policy guidelines
- Handles all inbound calls from patients and clients regarding Self Pay Accounts Receivable
- Researches and Documents all patient contact (inbound or outbound) in clients software system, which includes clear and detailed description of action taken, next step and expected resolution date
- Monitors and resolves all Self Pay Accounts Receivable upon Self Pay entry or transfer date from Insurance; Follow up at least once every 30 days with more frequent follow up as necessary
- Credit card payments processed to center in a timely fashion
- Collaborates cross-functionally within the team, to accomplish adjustment requests, insurance research, etc…
- Other duties as assigned
Requirements
- Healthcare billing experience required
- Healthcare patient collections/customer service experience preferred
- Knowledge of CPT, HCPCS, ICD-9/10 codes is a plus
- Experience in medical office insurance verification required
- Knowledge of how to read and understand an Explanation of Benefits is a plus
- Knowledge of computers and Windows-driven software, Microsoft Excel required
- Ability to solve problems and everyday tasks with critical thinking
- Excellent command of written and spoken English
- Knowledge of Billing Software System – AdvantX, Vision, SurgiSource a plus
- Cooperative work attitude toward and with co-employees, management, patients, outside contacts
- Ability to promote favorable company image with patients, insurance companies, and general public
Benefits
- Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
- Vacation/Sick time
- 401(k) retirement plan with company match
- Paid Holidays
- SIS Cares Day
- Fully Remote
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare billingpatient collectionsinsurance verificationCPT codesHCPCS codesICD-9 codesICD-10 codesproblem solvingcritical thinkingbilling software
Soft Skills
customer servicecommunicationcollaborationcooperative work attitudeattention to detailorganizational skillstime managementadaptabilityinterpersonal skillsprofessionalism