Patient Account Representative

Surgery Partners, Inc

Patient Account Representative managing collection actions including contacting patients and evaluating financial statuses. Responsible for documentation and communication of changes in regulations in a remote capacity.

Posted 4/21/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Identify delinquent accounts, aging periods, and payment sources
Perform collection actions, including contacting patients via telephone and resubmitting claims to appropriate payers
Evaluate patient financial status and establish payment plans as needed
Maintain current knowledge of third-party payer regulations and requirements
Communicate changes in regulations or processes to management and team members
Ensure accurate and organized documentation of account activity
Meet assigned cash collection and productivity goals

Requirements

What you’ll need

High school diploma or equivalent
Minimum of 2 years of experience in medical billing and collections or comparable education in a related field
Bilingual skills are a plus
Strong verbal and written communication skills
Ability to work independently and as part of a team
Professional, courteous, and solution-oriented approach to patient interactions.

Benefits

Comp & perks

Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical billingcollectionspayment plansdocumentationclaims resubmissionaccount activity tracking

Soft Skills

communicationteamworkindependencecourtesysolution-oriented

Certifications

high school diploma