Field Application Specialist

Surge Systems India Pvt. Ltd.

Field Application Specialist providing training and technical support for HammerHead's underground construction equipment. Involves customer training, technical support, and product knowledge maintenance.

Posted 7/18/2026full-timeLake Mills • Ohio, Oklahoma, Wisconsin, Wyoming • 🇺🇸 United StatesLead💰 $84,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and customer support within the plumbing industry, with a strong focus on product knowledge of HammerHead Trenchless product lines and the ability to mentor and coach customers effectively.

Highest-signal resume keywords

CIPP (Cure In Place Pipe) ExperienceTraining Curriculum DevelopmentCustomer SupportMechanical MindsetTechnical Support for Rental Equipment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product KnowledgeTraining FacilitationAssessment Using Standardized RubricField TestingBudget Management

Soft Skills

Results-OrientedCritical ReasoningMentoringApproachable PersonalitySelf-Starter

Tools & Technologies

Microsoft WordMicrosoft PowerPoint

Certifications & Qualifications

High School Diploma or EquivalentValid US Driver's License

Industry Keywords

Plumbing IndustryAdult Learning TheoryPilot ProgramsTrade ShowsCustomer Training

About the role

Key responsibilities & impact

Travel to multiple job/construction sites throughout the year via air and highways
Facilitate customer training using highly specialized industry expertise and principles of adult learning theory
Support sales by conducting pilot programs, providing technical support for rental equipment, and performing live above-ground demonstrations for prospective customers
Assess trainees using a standardized rubric for certification purposes
Maintain a high level of product knowledge of the HammerHead Trenchless product lines
Act as subject matter expert for the development of training curriculum, testing, and materials
Test products in the field and at the main facility
Provide regular feedback to product management from customers regarding current issues and future needs
Participate in regional and national trade shows
Maintain budgeted expense levels

Requirements

What you’ll need

High school diploma or equivalent required
Valid US driver's license required; must be able to rent a car anywhere in the United States
Mechanical mindset
Prior experience with (CIPP) Cure in Place Pipe is preferred
Experience in the plumbing industry, as a trainer, project manager, project supervisor, or crew leader is preferred
Basic knowledge of Microsoft Word and PowerPoint or equivalent
Results-oriented, hands-on approach to customer support and training
Ability to mentor and coach customers on best practices
Critical reasoning skills and the ability to listen and acquire critical information
Confident and sincerely approachable personality
Self-starter with the self-discipline to schedule and complete tasks without direct supervision.

Benefits

Comp & perks

Competitive salary
Affordable and top tier medical/dental/vision plan
401k
Dress for your day - casual environment
Wellness resources available for every full-time employee
20 hours of paid time to volunteer in the community
Growth Opportunities – tuition reimbursement and promotion opportunities