Surefox North America

Security Engineer

• Providing close protection to clients at residential properties
• Ensuring the overall safety and security of assigned residential properties
• Monitoring security systems and conducting regular patrols
• Responding to and addressing security incidents and emergencies
• Interacting with residents, visitors, and contractors in a professional and courteous manner
• Completing accurate and detailed incident reports
• Conducting inspections of residential properties to identify and mitigate potential security risks
• Collaborating with local law enforcement agencies and emergency services
• Following all company policies and procedures
• Performing other job-related duties as assigned.

Residential Security Agent – Armed

• Serve as an ESC Operator for designated shifts, providing real-time monitoring and response.
• Provide administrative and program support to guard forces across accounts.
• Receive incoming calls to the ESC to assist with all aspects of Hardware staffing needs (RST, EP, ODO)
• Collaborate on developing and implementing policies and procedures for the ESC
• Design and deliver comprehensive training programs for ESC personnel.
• Ensure accurate timekeeping records for all Hardware personnel and create audit reports to identify discrepancies.
• Conduct timecard closeouts, including reviews for early, late, or empty timecards.
• Utilize timekeeping data to inform recruitment and retention strategies.
• Analyze attendance data and schedules to ensure optimal coverage across programs.
• Independently develop and manage complex projects, or take on those assigned by senior management.
• Exercise judgment and offer insight for operational and strategic decisions.
• Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to leadership, and assist with the creation and delivery of Quarterly Business Reports (QBRs) for accounts assigned to the GSOC.

Residential Security Agent – Armed

Executive Security Center Operator