Surefox North America

Events

• Perform security patrols in your assigned area to look for and deter suspicious or nefarious activity while operating on foot.
• Assist with access control operations, including verifying the proper ID and credentials of individuals attempting to access the client's facilities.
• Monitor entrances and exits to a given facility or site to ensure continued security and protection of the client's employees and property.
• Provide assistance to clients’ employees as needed and create a safe and friendly environment for visitors and clients in a professional manner.
• Work independently and adapt to various work-paces while always maintaining a high level of attentiveness and energy.
• Respond to and assist immediately and safely with any emergencies on-site.
• Assist with preparing reports and statements as it pertains to accidents, incidents, and suspicious activities that may occur during your assigned shift.

Event Resilience Officer

Human Resources

• Administer employee benefits programs including medical, dental, vision, life insurance, spending accounts, commuter benefits, retirement plans, voluntary & supplemental offerings, wellness programs, and COBRA
• Responsible for recommendation and implementation of open enrollment strategy for employees; manage open enrollment platforms for employees to elect plans, develop communication campaigns to inform employees, assist in on-site and virtual enrollment sessions
• Serve as the primary resource for employee questions regarding benefits
• Resolve employee issues with benefits administrators and insurance providers
• Assist and reply to day-to-day correspondence/guidance received from employees and program leadership to ensure policies, processes, and procedures are followed and adhered
• Maintain accurate and up-to-date human resource files, records, and documentation, and maintain the integrity and confidentiality of human resource files and records for those who have a justified need-to-know
• Assist leadership with conducting talent reviews, succession planning, and retention assessments as needed
• Advise, coach, teach and train management and employees of assigned programs on HR practices, policies, and procedures
• Perform administrative and record keeping tasks related to staffing changes, which may include layoffs, resignations, terminations, and extended leaves of absence
• Responsible for the full onboarding cycle for Candidates and New Hires, including processing I-9s, verifying documentation, completing and filing onboarding paperwork and tasks
• Draft and submit offer letters and onboarding documents and provide new hires with manuals, guidelines, company email and passwords, as needed
• Responsible for conducting weekly new hire orientation sessions
• Partner with program leadership and recruiting department throughout the onboarding/offboarding processes

Human Resources Business Partner

Account Manager

• Serve as a key point of contact for assigned clients, ensuring consistent communication and exceptional service delivery
• Support regular client meetings, service reviews, and check-ins to discuss performance, issues, and upcoming needs
• Identify opportunities to expand services, enhance contract value, or introduce additional support solutions
• Ensure internal teams understand client expectations and priorities
• Track client issues, document escalations, and ensure timely resolution in cooperation with Operations

Event Resilience Officer

Human Resources Business Partner

Regional Account Manager