Develop, review, and debug code running at the edge to optimize caching, localization, and device performance.
Monitor client implementations to identify and resolve technical anomalies rapidly.
Use browser DevTools, diagnostic tools, and internal APIs to analyze and correct latency or personalization challenges in real-time production environments.
Serve as the primary technical contact for assigned merchant accounts, ensuring smooth communication and resolution of any engineering issues.
Create documentation, tools, and processes that make onboarding and technical support more efficient.
Provide insights to the product team based on field experience to guide feature enhancements and roadmap decisions.

Requirements

2–5 years of hands-on experience in a technical or customer-facing engineering role (such as solutions engineering, forward deployed engineering, or full stack development).
Strong proficiency in JavaScript and familiarity with browser-based debugging.
Working knowledge of web fundamentals including HTTP, caching headers, CDNs, DNS, and rendering performance.
Experience with Shopify (Liquid, Hydrogen, or headless builds) preferred; SFCC or other enterprise commerce platforms are a plus.
Ability to manage issues in live production environments with composure and clear problem-solving methodology.
Effective communication skills suited for both technical and non-technical audiences.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavaScriptbrowser-based debuggingHTTPcaching headersCDNsDNSrendering performanceShopifyLiquidHydrogen

Soft Skills

problem-solvingeffective communicationcustomer-facingtechnical supportdocumentation creation