SupportYourApp

Account Manager

• Take part in new client integrations and manage one or several accounts simultaneously;
• Act as the main point of contact between clients and internal support teams;
• Ensure support processes meet agreed KPIs, SLAs, QA standard;
• Monitor service quality, team discipline, and performance via internal and external QA tools;
• Analyze key metrics, prepare reports, and identify areas for improvement;
• Gather client feedback and translate it into actionable improvements for internal teams;
• Work closely with internal teams to ensure seamless service delivery;
• Maintain internal product and process documentation;
• Support hiring, onboarding, and professional growth of team members;
• Take a leadership role within projects and contribute to long-term client success.

Account Manager, Asian Market