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Customer Support Consultant, English C1
SupportYourAppCustomer Support Consultant assisting global tech clients with billing, platform, and technical issues via chat and calls. Escalating complex cases and researching solutions in a multilingual support environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on problem-solving, effective communication, and adaptability in a fast-paced environment. Proficient in managing inquiries and providing high-quality service while utilizing support platforms.
Highest-signal resume keywords
Customer Support ExperienceEnglish Proficiency C1Problem-Solving SkillsExperience with CRMsHigh-Volume Environment Adaptability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTechnical Issue ResolutionBilling AssistanceService Level Agreement ComplianceResearch Skills
Soft Skills
Clear CommunicationEmpathyCustomer-Focused MindsetProfessionalismAdaptability
Tools & Technologies
CRMsTicketing SystemsSupport Platforms
Industry Keywords
Customer ServiceSupport ExperienceFast-Paced EnvironmentPerformance Targets
About the role
Key responsibilities & impact- Deliver customer support via chat and calls
- Assist customers with billing, how-to-use questions, technical issues, and bugs
- Respond to inquiries according to service level agreements and precise procedures
- Explain platform features, policies, and expectations to provide context for quick solutions
- Escalate complex or high-priority issues to the appropriate internal team
- Research missing information and proactively seek solutions
Requirements
What you’ll need- English proficiency at C1 level in spoken and written English
- At least 1 year of experience in a customer support role
- Experience providing customer support via phone calls and chat
- Experience performing effectively in a fast-paced, high-volume environment
- Strong problem-solving and adaptability skills
- Ability to communicate clearly, professionally, and empathetically with customers
- Customer-focused mindset and commitment to a positive support experience
- Commitment to high-quality customer service and meeting performance targets
- Personal laptop or computer with at least 8GB of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
- Experience using CRMs, ticketing systems, or similar support platforms is a plus
Benefits
Comp & perks- Schedule: Monday to Friday, from 9AM to 6PM, GMT+2
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- Culture built on trust, with no time-tracking requirements
- Potential benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors