Customer Support Consultant, Fluent in English and Spanish

SupportYourApp

Customer Support Consultant at SupportYourApp handling customer inquiries who thrives in a multilingual remote environment. Delivering outstanding support and building lasting relationships with clients.

Posted 7/29/2026contractRemote • 🇨🇴 ColombiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional customer support through effective communication in English and Spanish, while maintaining a strong understanding of client solutions and operational challenges. Proficient in CRM systems and equipped with analytical thinking to meet key performance indicators.

Highest-signal resume keywords

Bilingual Communication (English and Spanish)Customer Support ExperienceCRM System ProficiencyAnalytical ThinkingMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportCRM SystemsAnalytical ThinkingMS Office ProficiencyKPI Management

Soft Skills

Positive AttitudeProactive ApproachResponsible Attitude

Tools & Technologies

Personal ComputerStable Internet Connection

Industry Keywords

Customer RelationshipsCustomer Happiness PracticesOperational ChallengesSensitive Data Handling

About the role

Key responsibilities & impact

Deliver outstanding customer support via phone calls, chats, and emails
Address customer inquiries
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Support internal teams to resolve operational challenges

Requirements

What you’ll need

Ecxellent English and Spanisgh communication skills (at least C1 for both speaking and writing)
At least 6 months of experience in customer support role
Experience with CRM systems
Basic MS Office profieciency
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

Comp & perks

Fixed schedule: Monday–Friday, 11 AM–7 PM CDT
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements