Customer Support Consultant, French C1, English C1, part-time

SupportYourApp

Customer Support Consultant providing assistance in multiple languages via chat, email, and phone. Work remotely in a flexible, multicultural environment.

Posted 7/28/2026part-timeRemote • 🇲🇦 MoroccoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication in English and French, with a focus on troubleshooting technical issues and providing timely solutions. Exhibits a proactive, customer-focused mindset while managing multiple inquiries in a fast-paced environment.

Highest-signal resume keywords

Bilingual Communication (English and French)Customer Support ExperienceTechnical TroubleshootingNight Shift AvailabilityAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTroubleshootingRefund ProcessingDocumentationTechnical Issue Resolution

Soft Skills

Proactive MindsetSolution-Oriented ApproachIndependent WorkAdaptabilityStrong Communication

Tools & Technologies

Chat SupportEmail SupportPhone SupportPersonal ComputerStable Internet Connection

Industry Keywords

Customer InquiriesSupport ProcessesEscalation ProceduresCustomer Interaction ManagementFast-Paced Environment

About the role

Key responsibilities & impact

Provide customer support through chat, email and phone channels, assisting customers with their questions and requests;
Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions;
Assist customers with charger-related issues, including basic troubleshooting of hardware and software problems;
Support customers with refund requests and guide them through the necessary steps;
Document customer interactions accurately and follow established support processes;
Escalate more complex issues when needed to ensure proper resolution;

Requirements

What you’ll need

Excellent English and French communication skills (C1 for both spoken and written)
Proven previous experience in Customer Support, with experience handling chats, emails and calls
Availability to work night shifts in a part-time position, with 6-hour shifts
Strong written and verbal communication skills
Customer-focused mindset with a proactive and solution-oriented approach
Ability to troubleshoot basic technical issues and guide customers through solutions
Good attention to detail and ability to manage multiple customer requests
Ability to work independently and adapt to a fast-paced support environment
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

Comp & perks

Fixed schedule with two different options:
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements