Customer Support Consultant, English C1, Native Spanish

SupportYourApp

Customer Support Consultant delivering customer support for global tech companies like MasterCard. Work fully remote from home in a multicultural environment with a focus on customer happiness.

Posted 5/26/2026contractRemote • 🇦🇷 ArgentinaJuniorWebsite

About the role

Key responsibilities & impact

Deliver outstanding customer support via phone calls, chats, and emails;
Address customer inquiries (check-ins, access issues) and resolve incidents (e.g., A/C issues, neighbour complaints);
Assist with support ticket backlog and ensure timely resolutions;
Build strong and lasting customer relationships;
Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI;
Support internal teams to resolve operational challenges.

Requirements

What you’ll need

Native Spanish and advanced (C1) English communication skills
At least 1 year of experience in customer service and hospitality
Experience with CRM systems (e.g., HubSpot, Aircall)
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

Comp & perks

Fixed schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicehospitalityanalytical thinkingresearch skillsCRM systems

Soft Skills

communication skillspositive attitudeproactive attituderesponsible attituderelationship building