Customer Support Consultant, Native French & English C1

SupportYourApp

Customer Support Consultant at SupportYourApp delivering multilingual customer support remotely. Engaging in troubleshooting, ticket management, and ensuring excellent service for diverse clients.

Posted 5/25/2026contractRemote • 🇲🇦 MoroccoMid-LevelSeniorWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

troubleshootingticket handlingsoftware workflowsconfigurationcustomer supportB2B supportdocumentationknowledge base managementissue investigationKPI management

Soft Skills

communicationcustomer expectation managementstructured approachprocess-orientedmethodical investigationfast learnerpositive attitudeproactive attituderesponsible attitudeinterpersonal skills

Tools & Technologies

ticketing systemscustomer relationship management (CRM)personal computerinternet connection

Industry Keywords

customer-facing supportsoftware environmentsensitive data handlingescalation procedurescomplex software navigation

About the role

Key responsibilities & impact

Deliver outstanding customer support via phone and email;
Manage incoming tickets, investigate issues and ensure timely follow-ups;
Provide first-level troubleshooting and escalate complex cases when needed;
Guide customers through software workflows, settings and configuration screens using documented procedures;
Support customers with how-to questions and common accounting workflows;
Coordinate with internal specialists regarding escalated cases;
Maintain accurate ticket documentation and contribute to knowledge base updates;
Keep up with evolving tools, processes and product updates;
Handle sensitive customer data with care and security;
Maintain deep understanding of client solutions and meet KPI;
Communicate with developers and cross-functional specialists.

Requirements

What you’ll need

Native French;
Excellent English communication skills (at least C1 level for both spoken and written);
Experience in a customer-facing support role, ideally within a B2B or software environment;
Strong communication skills and ability to manage customer expectations professionally;
Structured and process-oriented approach to troubleshooting and ticket handling;
Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated;
Comfortable navigating complex software, settings, and configuration screens;
Fast learner with the ability to master complex software products over time;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits

Comp & perks

Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.