AI Solutions Specialist, Fluent English

SupportYourApp

AI Solutions Specialist transforming business processes into automated solutions for SupportYourApp. Conducting audits, designing workflows, and recommending AI solutions in customer support.

Posted 5/21/2026contractRemote • 🇵🇱 PolandJuniorWebsite

About the role

Key responsibilities & impact

Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.;
Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

Requirements

What you’ll need

Fluency in English;
1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
Ability to run structured discovery/audit sessions and analyze support workflows, ticket categories, and volumes;
Strong analytical skills to identify automation opportunities and inefficiencies;
Experience designing scalable workflows and automation strategies;
Ability to assess and prioritize initiatives based on ROI and business impact;
Excellent communication skills to translate findings into clear, actionable recommendations.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SupportYourApp Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B ☁️ SaaS 📡 Telecommunications 💰 Venture Round on 2017-10 B2B
SaaS
Telecommunications SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing. AI Solutions Specialist, Fluent English 🔥 0 minutes ago 🇵🇱 Poland – Remote ⏳ Contract/Temporary 🟢 Junior 🤖 Artificial Intelligence Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.;
Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities. 🎯 Requirements
Fluency in English;
1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
Ability to run structured discovery/audit sessions and analyze support workflows, ticket categories, and volumes;
Strong analytical skills to identify automation opportunities and inefficiencies;
Experience designing scalable workflows and automation strategies;
Ability to assess and prioritize initiatives based on ROI and business impact;
Excellent communication skills to translate findings into clear, actionable recommendations. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs GEO / AI Visibility Specialist – Contract 🕒 May 13 Cloudinary 201 - 500 ☁️ SaaS 🔌 API 🛍️ eCommerce Website LinkedIn All Job Openings GEO Visibility Specialist responsible for creating AI content and managing community engagement strategies. Working directly under Growth Marketing to enhance brand visibility. 🇵🇱 Poland – Remote 💰 $100M Secondary Market on 2022-02 ⏳ Contract/Temporary 🟢 Junior 🤖 Artificial Intelligence 🚫👨‍🎓 No degree required View More Artificial Intelligence Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

AI-driven customer support automationworkflow optimizationticketing workflowsSLAsKPI analysischatbotsNLPauto-triageagent assist toolsdata analysis

Soft Skills

analytical skillscommunication skillsstructured discoveryrecommendation translationstakeholder engagement