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Technical Support Consultant, Fluent English
SupportYourAppTechnical Support Consultant delivering customer and technical support remotely for a multicultural company. Engaging with clients and enhancing customer satisfaction through responsive service.
About the role
Key responsibilities & impact- Deliver outstanding customer and technical support via emails
- Escalating complex cases to the internal team
- Assisting customers with inquiries regarding device operating system, billing, refunds, cancellations, policy questions
- Handling L1 support inquiries and escalation if needed to the internal T2 team
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
Requirements
What you’ll need- Excellent English skills (at least C1 for both spoken and written)
- At least 1 year of experience in customer and technical support
- Ability to learn and follow precise procedures
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload)
- Experience with CRM systems.
Benefits
Comp & perks- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttechnical supportanalytical thinkingresearch skillsKPI management
Soft Skills
excellent English skillspositive attitudeproactive attituderesponsible attitudeability to follow procedures