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Customer Support Consultant, Fluent English, Spanish
SupportYourAppCustomer Support Consultant delivering support via calls, chats, and emails for LATAM clients. Seeking bilingual (Spanish and English) candidates for a remote position in a multicultural environment.
About the role
Key responsibilities & impact- Deliver outstanding customer support via calls, chats and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
Requirements
What you’ll need- Excellent Spanish and English communication skills (at least C1, both written and spoken)
- At least 6 months of experience in customer support role
- Technical background is a must
- Basic troubleshooting experience is a must
- Great communication skills
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
Comp & perks- Fixed schedule: Monday–Friday, 11 PM–7 AM CET
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttroubleshootingtechnical backgroundKPI managementcustomer happiness practicesdata handlinganalytical thinkingresearch skills
Soft Skills
communication skillsrelationship buildingpositive attitudeproactive attituderesponsible attitude