L2 Technical Support Consultant, Fluent English

SupportYourApp

Technical Support Consultant at global SaaS leader providing customer support via emails, phone, and chat. Collaborate in a multicultural and multilingual environment, assisting in technical issue resolution.

Posted 5/4/2026contractRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Deliver outstanding technical support via emails, phone calls and chats;
Take ownership of technical issues reported by customers and triage them as needed;
Analyze and resolve customer inquiries containing technical issues or feedback;
Follow procedures for proper escalation to relevant internal teams and key stakeholders;
Maintain accurate records of failures, maintenance activities, and bugs;
Contribute to and maintain the company’s support knowledge base and related documentation;
Ensure compliance with the company’s Service Level Agreements (SLAs);

Requirements

What you’ll need

Excellent English communication skills (C1 for both spoken and written)
At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role
Hands-on experience with Windows and Linux operating systems
Tech-savvy with hands-on experience in hardware troubleshooting
Solid understanding of hardware and software interactions
Experience working with logs and performing data analysis
Strong troubleshooting and problem-solving abilities
Customer-oriented and responsible attitude
Excellent interpersonal skills
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

Comp & perks

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporthardware troubleshootingdata analysisWindows operating systemLinux operating systemproblem-solvingtroubleshootingcustomer inquiriesescalation proceduresknowledge base maintenance

Soft Skills

communication skillsinterpersonal skillscustomer-orientedresponsible attitudeownershipanalytical skillsattention to detailteam collaborationadaptabilitytime management