Trade Operations Specialist, Fluent English, eBL, Customer Success

SupportYourApp

Customer Success Specialist providing eBL onboarding and client support. Delivering training and maintaining communication with clients for operational success.

Posted 4/30/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Deliver eBL onboarding, training, and client support after contract signing;
Guide users through full eBL workflows and ensure correct operational procedures;
Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents;
Maintain communication with clients across regions and gather feedback for improvements;
Handle first-line eBL issues, perform triage, and escalate when needed;
Create and maintain user guides, knowledge base content, and troubleshooting documentation;
Maintain deep understanding of client solutions and meet KPI.

Requirements

What you’ll need

Excellent English communication skills (at least C1 level);
2–4 years of experience in customer success, trade operations, digital adoption, or similar operational roles;
Direct B2B experience working with enterprise-level customers;
Hands-on experience with bulk shipping, agricultural commodity trading, logistics/supply chain, or trade execution workflows;
Strong interpersonal skills for working with operational users across different cultures and organisations;
Ability to manage multiple parallel tasks without losing structure;
Strong analytical skills for operational problem-solving;
Comfortable delivering structured onboarding, user training, and operational support;
Maintain deep understanding of client solutions and meet KPI;
Experience creating training content, knowledge base materials, or user guides;
Strong analytical thinking and research skills;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits

Comp & perks

Fixed schedule: Monday-Friday, 9 AM–5PM CET;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successtrade operationsdigital adoptionoperational supportanalytical skillsonboardinguser trainingproblem-solvingtraining content creationknowledge base development

Soft Skills

communication skillsinterpersonal skillsorganizational skillsanalytical thinkingproactive attituderesponsibilitycultural awarenessmulti-taskingfeedback gatheringstructured delivery