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Customer Support Consultant, Fluent German and English
SupportYourAppSupportYourApp seeking Customer Support Consultant handling customer inquiries in Germany and English, working 30 hours a week in a fully remote environment.
About the role
Key responsibilities & impact- Deliver outstanding customer support via emails, chats and calls;
- Follow internal procedures and SOPs;
- Collaborate with internal teams to ensure efficient issue resolution;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
Requirements
What you’ll need- Fluency in German and English (C1 or higher), both spoken and written;
- At least 6-12 months of experience in customer support;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits
Comp & perks- Fixed schedule: Monday to Friday: 8 PM – 2 AM CET
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportanalytical thinkingresearch skillsKPI management
Soft Skills
positive attitudeproactive attituderesponsible attitudecommunication skills