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Product Support Consultant, Water Solutions
SupportYourAppProduct Support Consultant at SupportYourApp providing outstanding customer support remotely. Collaborating across teams and assisting clients with product-related inquiries to ensure satisfaction.
About the role
Key responsibilities & impact- Deliver outstanding customer support via chats, emails, and calls
- Assist customers with product-related inquiries
- Support customers throughout the purchase process
- Stay up to date with product changes and updates.
- Troubleshoot technical issues over the phone
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
Requirements
What you’ll need- Excellent English (C1 for both written and spoken is a must)
- 1+ year experience in customer support
- Strong verbal communication skills
- Previous experience with a wide product range
- Comfortable using technical terminology and guiding customers through troubleshooting steps
- Pre-sales experience
- Attention to details
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
Comp & perks- Flexible schedule
- Opportunity to cooperate fully **remotely**
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttroubleshootingKPI managementpre-sales experiencetechnical terminologyanalytical thinkingresearch skills
Soft Skills
verbal communicationattention to detailpositive attitudeproactive attituderesponsible attitude