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Technical Support Consultant, Fluent Greek & English
SupportYourApp. Respond to customer inquiries via phone, email, and chat in a professional and efficient manner; .
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, and chat in a professional and efficient manner;
- Troubleshoot technical issues and provide step-by-step guidance to customers;
- Collaborate with other departments to resolve customer inquiries;
- Escalate complex issues to the appropriate team for resolution;
- Document customer interactions;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists;
Requirements
What you’ll need- Native Greek and excellent English communication skills is a must (C1 both spoken and written)
- At least 1–2 years of experience in customer support in fast-paced environment
- Strong problem-solving and troubleshooting skills
- Attention to details
- Familiarity with CRM systems and basic technical support
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
Comp & perks- Fixed Schedule: Mon–Fri: 09:00-18:00 (GMT+3)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportproblem-solvingtroubleshootingcustomer supportKPI management
Soft Skills
communicationattention to detailcollaborationcustomer happiness