Technical Support Engineer, Fluent English

SupportYourApp

. Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.); .

Posted 4/21/2026full-timeRemote • CzechiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
Conduct demo calls to understand client business needs and deliver compelling product presentations;
Develop and lead client training sessions to ensure strong adoption and effective product usage;
Troubleshoot technical issues, including API requests, data flows, and integrations;
Act as a trusted advisor by proactively managing the client journey and ensuring long-term success;
Manage a portfolio of accounts, focusing on retention and identifying growth opportunities;
Collaborate with product and engineering teams to resolve complex technical challenges;
Build strong, long-lasting relationships with customers through clear and proactive communication.

Requirements

What you’ll need

1–2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management;
Hands-on experience with complex B2B systems (ERP/CRM/SaaS like Odoo, SAP, Microsoft Dynamics, or similar);
Strong technical mindset with the ability to understand systems, APIs, and data flows;
Experience working with APIs, JSON, HTTP requests, or debugging tools is a strong advantage;
Excellent communication and presentation skills;
Customer-oriented, responsible, and solution-driven attitude;
Fluent English (both written and spoken).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SupportYourApp Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B ☁️ SaaS 📡 Telecommunications 💰 Venture Round on 2017-10 B2B
SaaS
Telecommunications SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing. Technical Support Engineer, Fluent English 🔥 0 minutes ago ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required ERP Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
Conduct demo calls to understand client business needs and deliver compelling product presentations;
Develop and lead client training sessions to ensure strong adoption and effective product usage;
Troubleshoot technical issues, including API requests, data flows, and integrations;
Act as a trusted advisor by proactively managing the client journey and ensuring long-term success;
Manage a portfolio of accounts, focusing on retention and identifying growth opportunities;
Collaborate with product and engineering teams to resolve complex technical challenges;
Build strong, long-lasting relationships with customers through clear and proactive communication. 🎯 Requirements
1–2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management;
Hands-on experience with complex B2B systems (ERP/CRM/SaaS like Odoo, SAP, Microsoft Dynamics, or similar);
Strong technical mindset with the ability to understand systems, APIs, and data flows;
Experience working with APIs, JSON, HTTP requests, or debugging tools is a strong advantage;
Excellent communication and presentation skills;
Customer-oriented, responsible, and solution-driven attitude;
Fluent English (both written and spoken). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Engineer – EU 🕒 April 14 Laravel 11 - 50 ☁️ SaaS 🌐 Web 3 🏢 Enterprise Website LinkedIn All Job Openings Technical Support Engineer for Laravel's Customer Success team helping developers with technical problems and improving support processes. ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required Cloud DNS Laravel MySQL NGINX PHP Redis Spark Technical Support Specialist – Nightshift 🕒 April 9 Contabo 201 - 500 ☁️ SaaS Website LinkedIn All Job Openings Technical Support Specialist providing innovative 3rd level support within IT for customer inquiries. Responsible for nightshift, monitoring, troubleshooting, and customer communication in English and German. ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇩🇪 German Required Linux SQL Technical Support Specialist 🕒 April 9 Contabo 201 - 500 ☁️ SaaS Website LinkedIn All Job Openings Technical Support Specialist ensuring smooth 24/7 operation in technical support for our customers. Involves customer communication, monitoring IT infrastructure and providing effective solutions. ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇩🇪 German Required Linux SQL Technical Support 🕒 March 21 Braiins 51 - 200 Website LinkedIn All Job Openings Technical Support Specialist helping clients with Braiins OS and Braiins Manager solutions. Engaging in knowledge-sharing with product teams and addressing customer needs in the bitcoin mining sector. ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Cloud Linux Technical Support 🕒 January 9 JayWay Travel 51 - 200 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Frontline Technical Support Specialist ensuring smooth onboarding and troubleshooting of internal systems at a travel company. Supporting remote team members and managing technical issues efficiently. ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer VoIP View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

APIJSONHTTP requestsdata flowstroubleshootingB2B systemsERPCRMSaaStechnical support

Soft Skills

communicationpresentationcustomer-orientedsolution-drivenresponsiblerelationship buildingproactiveclient managementtrainingcollaboration