Account Manager, Fluent English - Asian Market

SupportYourApp

Account Manager for a global Intelligent Support-as-a-Service leader managing client relationships and navigating complex expectations. Collaborating with leadership to drive client success and improve service delivery.

Posted 4/13/2026contractRemote • 🇻🇳 VietnamJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Take part in new client integrations and manage one or several accounts simultaneously;
Act as the main point of contact between clients and internal support teams;
Ensure support processes meet agreed KPIs, SLAs, QA standard;
Monitor service quality, team discipline, and performance via internal and external QA tools;
Analyze key metrics, prepare reports, and identify areas for improvement;
Gather client feedback and translate it into actionable improvements for internal teams;
Work closely with internal teams to ensure seamless service delivery;
Maintain internal product and process documentation;
Support hiring, onboarding, and professional growth of team members;
Take a leadership role within projects and contribute to long-term client success.

Requirements

What you’ll need

Fluency in English (C1–C2)
2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry
Proven experience managing 10+ direct reports, including Customer Support Consultants, Specialists, and Agents.
Excellent communication, presentation, negotiation, and conflict-resolution skills;
Strong analytical and problem-solving mindset with a strategic approach to account growth;
Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach;
Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar;
Familiarity with task and time-management tools (Jira, Asana, Monday, etc.);
Passion for people, technology, and continuous improvement.

Benefits

Comp & perks

Providing services during business hours
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer supportoperations managementanalytical skillsproblem-solvingreport preparationKPI managementSLA managementquality assurance

Soft Skills

communicationpresentationnegotiationconflict resolutionleadershipstrategic thinkingcustomer-focused approachteam managementinterpersonal skills