SupportNinja

Account Manager

SupportNinja

full-time

Posted on:

Location Type: Remote

Location: Ireland

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Salary

💰 €60,000 per year

About the role

  • Serve as the primary point of contact for assigned Bronze-tier accounts throughout the customer lifecycle, from onboarding through renewal
  • Build and maintain strong relationships with client stakeholders, ensuring alignment on goals, expectations, and value delivery
  • Proactively identify and mitigate churn risks, escalating issues and coordinating internally as needed
  • Own the renewal process for assigned accounts, ensuring timely, well-managed contract renewals
  • Review account performance data and reports, translating insights into clear, relevant guidance for clients
  • Respond to and resolve client questions or concerns in a professional, timely, and empathetic manner
  • Maintain accurate and up-to-date account information in the CRM, including notes, call logs, risks, and opportunities
  • Collaborate cross-functionally with other internal teams to resolve issues and support client success
  • Continuously build knowledge of SupportNinja’s solutions, services, and operating model through training and ongoing learning
  • Act as a subject matter expert on each client’s unique business model, industry challenges, and internal goals to ensure our BPO solutions are driving genuine ROI and strategic value.

Requirements

  • 3+ years of experience in Account Management, Customer Success, or a related client-facing role
  • Experience in the BPO, outsourcing, or professional services industry strongly preferred
  • Demonstrated success in retaining and growing customer accounts
  • Strong written and verbal communication skills, with the ability to set clear expectations and navigate difficult conversations
  • Proven ability to manage multiple accounts and priorities simultaneously
  • Strong problem-solving, critical thinking, and organizational skills
Benefits
  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Birthday leave
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcommunication skillsproblem-solvingcritical thinkingorganizational skillsclient managementempathytime managementnegotiationcross-functional collaboration