Account Manager

SupplyLogic

Account Manager establishing and maintaining client relationships for Supplylogic. Involved in project management from design concepts to production completion.

Posted 7/7/2026full-timeLargo • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The main responsibility of the Account Manager is to establish and maintain the relationship between the client and Supplylogic through many areas of the account.
Initiate the concepts of design & creative, while finalizing the complete production of projects from the beginning stages throughout the completion.
Managing the national accounts through a consistent presence at the various customer locations, as well as the ongoing quality control measures at our supply-chain partners manufacturing facilities.
Understands and supports the Account Executive with all projects and services available through Supplylogic.
Assumes full responsibility for assigned customer accounts.
Independently performs the functions of an Account Manager with no guidance from the Account Executive.
Must have a proven track record for clearing up discrepancies in a timely manner, keeping the open order report clean, consistently calls on client to maintain a proactive and productive workflow.
Initiates contact and consults with customers concerning their needs and the benefits of the services we provide.
Confers with customers to verify service satisfaction.
Empowered to resolve customer complaints or other concerns.
Uses independent judgment to develop specs, compute and quote customer specific pricing, orders for new and current client needs.
Reviews past orders and current accounts to generate ideas for expanding services to client.
Looks for ways to increase profitability on orders and implements them after coordinating with the Account Executive.
Establishes payment schedules with client.
Confers with other company personnel to convey clients needs and monitors the progress of meeting such needs.
Investigates potential new vendors, and adheres to Supplylogic preferred vendor list.
Maintains professional and technical knowledge by attending educational workshops, tours, and reviewing professional publications.

Requirements

What you’ll need

Bachelor’s degree (B.A.) from four-year college or university; or equivalent relevant work experience.
In-depth knowledge of our company, our products and services and our industry; as well as a thorough understanding of, and proven ability to implement customer service skills and techniques (able to ask probing question, listen, overcome objections, resolve problems, etc.).
Knowledge of promotional products.
Prior program management experience.
Proficient using Windows, Microsoft Office and Outlook.
Must be a great communicator and possess wonderful phone skills, people skills and be a good listener.
Problem-solver.
Be organized and detail oriented.
People oriented.
Have an inquiring mind.
Competitive in nature.
Enthusiastic, optimistic, and have a positive attitude.
Must possess the ability to identify needs and present alternative options to meet those needs.
Must be able to identify client needs and recommend appropriate products and services.
Must be able to meet deadlines.
Must be able to travel when needed.

Benefits

Comp & perks

Optional Work from Home

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementProgram ManagementCustomer Service SkillsOrder ManagementPricing Computation

Soft Skills

Great CommunicatorProblem-SolverDetail OrientedPeople OrientedPositive Attitude