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Order Management Specialist
SupplyLogicOrder Management Specialist ensuring accurate setup, validation, and execution of client orders. Responsible for managing orders in ERP systems, vendor coordination, and production alignment.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Enter and manage orders in ERP systems with complete and accurate details
- Create and maintain item records within the system
- Validate all order components for accuracy, completeness, and compliance
- Attach and verify artwork files and approved proofs
- Create replenishment quotes for Account Director (AD) approval and process orders upon approval
- Manage production from order receipt through billing
- Coordinate with vendors, decorators, and internal production teams
- Issue purchase orders and confirm inventory availability and production timelines
- Identify, escalate, and resolve discrepancies
- Manage open order lines and ensure timely resolution
- Track orders and provide updates to client-facing teams and/or clients
- Partner with internal teams to ensure alignment and execution
- Conduct billing research and support order closure
- Support resolution of open order line issues
- Manage quoting, production, and execution for replenishment products with AD/AM approval
- Serve as a subject matter expert (SME) for e-commerce order setups
Requirements
What you’ll need- 2+ years in order processing, operations, or print/promotional products
- Experience with ERP or order management systems
- Strong attention to detail and data accuracy
- Understanding of production processes and decoration methods preferred
- Ability to manage high-volume, detail-heavy workflows
- Strong problem-solving and communication skills
Benefits
Comp & perks- Health insurance
- 401(k) plan
- Flexible work arrangements
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Order ManagementData EntryInventory ManagementOrder ValidationQuotingProduction CoordinationArtwork VerificationBilling ResearchE-Commerce Order SetupReplenishment Management
Soft Skills
Attention to DetailCommunicationProblem-SolvingCollaborationWorkflow Management