SuperSub

Customer Success Manager – PropTech, Investment SaaS

SuperSub

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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About the role

  • Lead Institutional Onboarding. Ensure complex investment teams are successfully integrated into the platform.
  • Drive Strategic Adoption. Help partners leverage data and automation.
  • Own Retention & Expansion. Monitor account health and identify upsell opportunities.
  • Be the Voice of the Customer. Synthesize feedback from investors for Product and Engineering teams.
  • Build the CS Playbook. Design workflows and success metrics for the department as we scale.

Requirements

  • 3–5 years in Customer Success or Account Management.
  • Ideally within B2B SaaS, FinTech, or a consultative professional services environment.
  • Analytical Fluency. Comfortable with data, investment metrics, and reporting.
  • Proven ability to manage senior stakeholders (VPs of Real Estate, Fund Managers).
  • Self-Sufficiency. Thrive in a fast-paced, 'build-as-you-go' environment.
  • Bilingual Excellence. Native French and fluent English are mandatory.
Benefits
  • Real ownership. Direct responsibility for the success and retention of major institutional accounts.
  • Direct founder access. Collaborate with leadership to refine the platform’s value proposition.
  • High learning curve. Master the intersection of PropTech, asset management, and institutional capital.
  • Clear growth path. Opportunity to lead the CS or Account Management team as the London office grows.
  • Competitive compensation. Competitive base salary + performance-related bonuses.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisinvestment metricsreporting
Soft Skills
customer successaccount managementstakeholder managementself-sufficiencybilingual communication