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SuperStaff

IT Support Technician, L1

SuperStaff

Level 1 IT Support Technician providing remote technical support across various industries. Ensuring compliance with HIPAA and CMMC standards while managing user support and system maintenance.

Posted 5/15/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSenior💰 COP 4,200,000 per monthWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Microsoft 365 administrationIntuneWindows 10Windows 11macOSUnifi networkingActive DirectoryVirtualizationGoogle Workspace administrationBasic networking
Soft Skills
diagnostic skillscommunication skillscustomer-first attitudereliabilityprofessionalismintegritybilingual proficiency
Tools & Technologies
ticketing systemsremote monitoring toolsMicrosoft DefenderVeeamAcronisHuduZoomSlackUniFi dashboardsWindows Update for Business
Certifications & Qualifications
CompTIA A+CompTIA Network+CompTIA Security+Microsoft 365 Certified: Modern Desktop Administrator
Industry Keywords
Level 1 technical supportendpoint complianceMFAConditional Accessdata backupdisaster recoveryCIS benchmarksHIPAACMMCFedRAMP Moderate

Tech Stack

Tools & technologies
MacOSVMware

About the role

Key responsibilities & impact
  • Provide **Level 1 technical support** via ticketing system, phone, and remote sessions.
  • Troubleshoot and resolve issues related to:
  • - Microsoft 365 administration (**Exchange, Teams, SharePoint, OneDrive**)
  • - **Intune** device management and endpoint compliance
  • - **Windows and macOS** operating systems
  • - **Unifi networking** (gateways, switches, access points)
  • - **Basic networking** (VLANs, VPNs, IP configuration)
  • - **Active Directory**
  • - **Virtualization** (Hyper-V or VMware)
  • - **Google Workspace administration**
  • Support collaboration tools such as:
  • - Microsoft Teams
  • - Zoom
  • - Slack
  • Manage **user onboarding and offboarding**, including:
  • - MFA / Conditional Access setup
  • - Device enrollment
  • Escalate complex issues to **internal senior technicians or local field technicians** when necessary.
  • Monitor alerts via:
  • - **Intune**
  • - **Microsoft Defender**
  • - **UniFi dashboards**
  • Apply patches and updates through:
  • - **Intune**
  • - **Windows Update for Business (WUfB)**
  • Ensure device and network security alignment with:
  • - **CIS benchmarks**
  • - Applicable **compliance frameworks**
  • Document incidents, resolutions, and preventive recommendations in internal systems.
  • Maintain documentation in **Hudu** and per-client compliance systems, including:
  • - SSPs
  • - CRMs
  • - Policy repositories
  • Adhere to **HIPAA and CMMC data security protocols** and company confidentiality requirements.
  • Support **data backup and disaster recovery operations** using:
  • - **Veeam**
  • - **Acronis**
  • Document customer IT environments, including:
  • - Network diagrams
  • - Asset inventories
  • - Configuration notes
  • Create **internal knowledge base (KB) articles** for recurring issues and solutions.

Requirements

What you’ll need
  • Hands-on experience with:
  • - Microsoft 365 administration and troubleshooting
  • - Microsoft Intune and Endpoint Manager
  • - Windows 10/11 and macOS
  • - Unifi network devices and VPN configurations
  • - Ticketing systems and remote monitoring tools
  • - Active Directory
  • - Windows Server
  • - Virtualization (Hyper-V or VMware)
  • - Google Workspace administration .
  • Strong diagnostic and communication skills with the ability to explain complex issues in plain language.
  • Customer-first attitude and commitment to SLAs and service excellence.
  • Reliability, professionalism, and integrity in handling sensitive information.
  • Fluent in both Spanish and English.
  • Experience in a customer-facing role.
  • **Preferred Certifications**
  • - CompTIA A+
  • - CompTIA Network+
  • - CompTIA Security+
  • - Microsoft 365 Certified: Modern Desktop Administrator
  • **Bonus Points For**
  • - Experience in an MSP (Managed Service Provider) environment.
  • - Exposure to compliance frameworks such as:
  • - HIPAA
  • - CMMC Level 2
  • - FedRAMP Moderate
  • - Bilingual proficiency (English/Spanish), particularly valuable for construction industry clients.

Benefits

Comp & perks
  • Salary: COP $4.200.000
  • Work From Home.
  • Indefinite contract with all mandatory legal benefits.
  • Training & Development.
  • Opportunities for professional growth and development.
  • A collaborative and supportive international team environment.