Operations Coordinator – Facility Management

SuperStaff

Janitorial Operations Coordinator ensuring smooth operations and communication for janitorial services. Coordinating schedules, monitoring service, and supporting quality assurance efforts across client locations.

Posted 5/4/2026full-timeRemote • 🇵🇭 PhilippinesJunior💰 ₱46,500 per monthWebsite

About the role

Key responsibilities & impact

Coordinate daily janitorial service schedules across multiple client locations.
Monitor service coverage to ensure all scheduled cleaning assignments are completed on time.
Serve as a liaison between field janitorial teams, operations management, and clients.
Assist with workforce scheduling, shift coverage, and adjustments when staffing issues arise.
Respond to client inquiries regarding service schedules, issues, or special requests.
Document and escalate service issues or complaints to the appropriate internal teams.
Ensure client requests are tracked and resolved within agreed timelines.
Maintain accurate operational records, reports, and service documentation.
Update internal systems with job details, schedules, and service confirmations.
Assist with preparing operational reports and performance updates for management.
Coordinate with field supervisors and janitorial staff regarding daily assignments.
Support onboarding documentation and communication for new field staff when required.
Track attendance, job completion, and service performance indicators.
Help monitor quality control processes and track service feedback from clients.
Support operational improvements by identifying recurring service issues.
Ensure compliance with company operational procedures and client service standards.

Requirements

What you’ll need

● Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
● Minimum 1–3 years of experience in operations coordination, administrative support, or service operations.
● Experience working in facility management, janitorial services, logistics, or service operations is an advantage.
● Strong Microsoft Office 365 skills, particularly in Excel, Word, Outlook, and Teams.
● Experience working in a structured business environment with operational processes and reporting.

Benefits

Comp & perks

HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
A laptop will be provided by the company
Night Differential
Work From Home
**Monday - Friday, NIGHTSHIFT**

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations coordinationadministrative supportservice operationsfacility managementjanitorial serviceslogisticsreportingMicrosoft Office 365ExcelWord

Soft Skills

communicationorganizationalproblem-solvingtime managementclient relationsteam collaborationattention to detailadaptabilityquality controlperformance tracking

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Operations Management