SuperStaff

IT Support Engineer

SuperStaff

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ElasticSearchETLMongoDBPandasPySparkPythonSQL

About the role

  • Efficiently respond to and resolve support tickets related to application functionality and performance.
  • Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation.
  • Adjust configurations within feature flag management software to tailor client experiences.
  • Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions.
  • Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution.
  • Document solutions, and best practices, and contribute to the enhancement of the knowledge base.

Requirements

  • Basic knowledge of data handling in Python (e.g., Pandas, PySpark, Polars)
  • Familiarity with configuration formats such as JSON and YAML
  • Proven experience in troubleshooting and problem-solving within a software environment
  • Ability to modify, maintain, and optimize scripts
  • Proficiency in working with REST APIs
  • Bonus Points:
  • Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB)
  • Basic knowledge of SQL and relational databases
  • Experience with feature flag management software
  • Familiarity with Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft)
Benefits
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • Work from Home (with onsite training at Makati or SM Clark)
  • Dayshift but can change depending on client's needs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonPandasPySparkPolarsREST APISQLMongoDBElasticsearchCouchDBfeature flag management
Soft Skills
troubleshootingproblem-solvingcollaborationdocumentation