SuperStaff

Intake Administrative Coordinator – Healthcare

SuperStaff

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 ₱28,000 - ₱36,500 per month

About the role

  • Manage the client intake process: answer inquiries, assess client needs, explain services and policies, and match new clients with the right therapist
  • Schedule, reschedule, and confirm appointments for all therapists; monitor cancellations and no-shows and follow up promptly
  • Send intake paperwork, ensure timely completion, and maintain accurate client records within the EMR (SimplePractice)
  • Handle inbound calls and messages with empathy and clarity; manage objections and sensitive conversations calmly
  • Track client and operational data using Google Sheets/Excel, maintaining up-to-date dashboards and tracking tools
  • Support billing inquiries, referrals, and communication between clients and therapists.
  • Assist with marketing administration, including managing social media and email campaigns
  • Uphold confidentiality and HIPAA compliance at all times

Requirements

  • Fluent in English with excellent written and verbal communication skills
  • Proficient in Google Sheets/Excel and capable of maintaining structured data and reports
  • Highly tech-literate; comfortable with EMR systems, scheduling tools, and digital communication platforms
  • Minimum 2 years of administrative or coordination experience in a professional or healthcare environment
  • Strong organizational skills, attention to detail, and ability to multitask in a fast-paced setting
  • Empathetic, composed, and professional in all client interactions
  • Experience in a mental health or therapy practice environment
  • Familiarity with SimplePractice or other EMR software
  • Background in marketing coordination or social media management
  • Deep alignment with the client’s values: Full Cup First, Humble Confidence, Cultivates Community, Commitment to Connection, and Trust
Benefits
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • NIGHT SHIFT
  • WORK FROM HOME
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client intake processappointment schedulingdata trackingbilling inquiriesmarketing administrationsocial media managementemail campaignsHIPAA complianceattention to detailmultitasking
Soft Skills
communication skillsempathyorganizational skillsprofessionalismcomposureclient interactionobjection managementsensitivityadaptabilityteam collaboration