Superside

Senior Account Manager

Superside

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Job Level

Senior

About the role

  • Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
  • Manage renewals and support moderate growth opportunities within defined commercial frameworks.
  • Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
  • Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
  • Identify and resolve risks early, acting as the main point of escalation for your accounts.
  • Translate customer goals into clear, structured creative programs.
  • Use performance data and insights to support QBRs and renewal conversations.
  • Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
  • Partner with cross-functional teams to ensure alignment on delivery and account strategy.

Requirements

  • 5+ years of experience in account management or client services within creative, digital, or professional services environments.
  • Experience managing and retaining client accounts with ownership of renewals.
  • Ability to lead commercial conversations within defined pricing and deal structures.
  • Strong stakeholder management skills, with experience working with senior clients.
  • Ability to balance strategic thinking with day-to-day execution.
  • Experience working with cross-functional teams such as Project Managers and Producers.
  • Comfort using data to inform account decisions and forecasting.
  • Strong communication skills in English, with the ability to connect delivery to business outcomes.
Benefits
  • Diversity, Equity and Inclusion: We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient servicesrenewalsforecastingdata analysisstakeholder managementstrategic thinkingexecution
Soft Skills
communicationrelationship managementproblem-solvingcollaborationleadership