Superna

Support Engineer

• Provide global, customer-facing support for Superna software through tickets and remote troubleshooting sessions.
• Diagnose, document, and resolve software or configuration issues following established procedures.
• Escalate complex issues appropriately while maintaining ownership of customer communication.
• Document solutions and contribute to the internal knowledge base.
• Participate in shift rotations and internal team training sessions.

Customer Support Engineer I

QA Engineer

• Execute manual and automated test cases; document results with accuracy and traceability.
• Identify, document, and track defects in Jira throughout the bug lifecycle.
• Design, optimize, and expand test plans and test cases for new and existing features, leveraging AI-assisted tools where applicable.
• Contribute to test planning and review sessions, including sprint and release planning.
• Collaborate with developers to reproduce, investigate, and resolve reported issues.
• Support shift-left practices by engaging early in requirements review and feature design.
• Build and maintain test environments to support reliable and repeatable testing.
• Work within an Agile/Scrum workflow, participating in daily standups and sprint ceremonies.
• Continuously grow QA skills, with emphasis on automation, tooling, and AI-assisted testing techniques.

Customer Support Engineer I

QA Tester I