Technical Support Associate

Supermicro

Technical Support Associate providing technical support over phone and web on hardware and software issues. Working flexible hours in a call center environment for Supermicro's Global Service network.

Posted 7/22/2026full-timeMemphis • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $70,500 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in providing technical support for hardware and software issues, with a strong focus on customer satisfaction and problem resolution. Experienced in server management, network architecture, and working collaboratively with cross-functional teams.

Highest-signal resume keywords

Technical SupportServer ManagementLinux or Windows OS KnowledgeCustomer CommunicationSLA and KPI Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

X86 ArchitectureServer Management ToolsIPMICommand Line ToolsServer LogsOS LogsNetwork ArchitectureHands-on Server Experience

Soft Skills

Customer ServiceProblem SolvingCommunicationFlexibility

Certifications & Qualifications

Training and Certification Exams

Industry Keywords

Service Level AgreementsKey Performance Indicators

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Provide technical support over phone and/or web to customers on hardware and software issues
Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
Determine requirements and/or root cause of technical issues by working with customers
Answer inquiries by clarifying desired information; researching, locating, and providing information
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
Fulfill requests by clarifying desired information; completing transactions; forwarding requests
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Work with other engineers, account managers and developers
Provide and contribute information such as fault triage and training materials
Attend and complete all required training and certification exams
Learn to be proficient in service and repair of all systems (current, new, and updates)

Requirements

What you’ll need

Knowledge of x86 architecture
Knowledge of server management tools: IPMI and command line tools
Knowledge of OS – Linux or Windows
Knowledge of server logs and OS logs
Knowledge of Network architecture
Meeting deadlines – SLA (Service Level Agreements) and KPI (Key Performance Indicators)
Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
Experience in talking with customers to defuse situations

Benefits

Comp & perks

competitive benefits package
participation in bonus and equity award programs