Technical Account Manager

Supermicro

Technical Account Manager responsible for fieldwork and resolving server system issues at Supermicro. Collaborating with internal teams and managing relationships with large customers in engineering and IT.

Posted 7/15/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on customer service, problem-solving, and effective communication. Proficient in managing escalations and coordinating integration activities while ensuring timely follow-up on service cases.

Highest-signal resume keywords

Bachelor's Degree In Engineering5+ Years Experience In Engineering/IT IndustryStrong Background Working With X86 Based ProductsExcellent Communication SkillsTroubleshooting And Problem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportEscalation ManagementService Program IntroductionOperations ReviewOnsite Integration Planning

Soft Skills

Detail-OrientedInterpersonal SkillsAbility To Work Under PressurePunctuality

Tools & Technologies

LinuxVirtualization

Industry Keywords

Customer ServiceEngineeringIT IndustryX86 Products

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
Introduce service programs to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
Gather and compile technical support documentations for training help desk and field engineers
Manage various escalations from the customers and direct them appropriately
Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
Plan and coordinate onsite integration activities
Ability to lift up to 40 lbs. and ability to utilize a “buddy system” for products weighing more than 50 lbs.
Travel is required (up to 25%)

Requirements

What you’ll need

Bachelor's degree in engineering or other technical field
5+ years of experience in engineering/IT industry
Strong background working with x86 based line of products
Must be punctual and detail-oriented. Fluent in English
Excellent communication (both oral and written) and interpersonal skills
Excellent troubleshooting and problem solving skills
Ability to work efficiently under pressure as many escalated issues tend to be urgent and unexpected
Familiarity with Linux and Virtualization is a plus

Benefits

Comp & perks

Equal Opportunity Employer
Diversity in the employee population