Service Engineer

Supermicro

Service Engineer providing on-site and remote support for Supermicro server systems. Focused on customer satisfaction through efficient technical problem resolution and service programs.

Posted 6/25/2026full-timeMemphis • Tennessee • 🇺🇸 United StatesJunior💰 $70,304 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
Ensure escalation situations are managed and corrected quickly and professionally
Provide 2nd line support to the reseller/distributors in all aspects of customer support
Have a very high level of enterprise solution product knowledge
Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
Provide and contribute information such as fault triage and training materials
Run tests and simulations at our facility to assist with problem-solving
Travel to the field to train and or resolve customer issues
Train new service engineers
Able to work under the Technical Account Manager's direction and take ownership of customer base
Demonstrate the ability to be self-sufficient in the field
Able to defuse challenging situations
Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
Determines requirements and/or root cause of technical issues by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
Minimum of 1 years experience in field support servicing complex X86 systems and parts preferred
Will consider an associate degree in electrical technology, electronics, or equivalent military experience
Work experience in large enterprises or certification in Windows and Linux environments is a plus
Emphasize break/fix experience and on-site customer service experience
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
Solid hardware system diagnostics skills
Strong technical communication skills
Strong written and verbal communication skills
Be able to participate in multiple cross-functional projects concurrently

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonus and equity award programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportfault triagehardware diagnosticsbreak/fix experienceX86 systemsserver managementpreventive maintenancerepair cycle managementcustomer service

Soft Skills

customer satisfactiontime managementproblem-solvingself-sufficiencycommunicationownershipconflict resolutionorganizational skillsteam collaborationdecision making

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Computer EngineeringBachelor’s degree in Electrical EngineeringAssociate degree in electrical technologyAssociate degree in electronicsmilitary experienceWindows certificationLinux certification