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Supermicro

Senior Service Technician

Supermicro

Sr. Service Technician responsible for fieldwork to resolve and repair server systems at customer sites.

Posted 6/25/2026full-timeMemphis • Tennessee • 🇺🇸 United StatesSenior💰 $1 per yearWebsite

Tech Stack

Tools & technologies
Linux

About the role

Key responsibilities & impact
  • Primarily work in a Datacenter environment at customer site.
  • Provide on-premise field repair at customer facility
  • Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
  • Determines requirements and/or root cause of technical issues by working with customers in person.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Hands-on work on servers and computers/networking equipment.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Ensure escalation situations are managed and corrected quickly and professionally.
  • Drive customer satisfaction through service excellence.
  • Work with other engineers, account managers and developers.
  • Provide and contribute information such as fault triage and training materials.
  • Attend and complete all required training and certification exams.
  • Learn to be proficient in service and repair of all systems (current, new, and updates).

Requirements

What you’ll need
  • High school or Associate's degree preferred; Bachelor's degree in engineering is a huge plus
  • Minimum of 5 years of experience of debug, troubleshooting, or repair in hardware industry, preferably computer and/or server products
  • Hands on experience with servers (Supermicro, EMC, DELL, HP) is a plus
  • Experience in talking with customers and conflict resolution
  • Touch-type 40+ WPM.
  • Relevant experience, including military experience or CLEP may be counted towards degree
  • Background in Linux or networking is a plus
  • Can travel 15 days per year
  • Must have authorization to work in the US without sponsorship.

Benefits

Comp & perks
  • Comprehensive benefits package
  • Participation in bonus and equity award programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
debuggingtroubleshootingrepairserver maintenancehardware experienceLinuxnetworking
Soft Skills
customer serviceconflict resolutioncommunicationproblem solvingflexibility
Certifications
engineering degreetraining certification